Return and Refund Policy

Return and Refund Policy

Return & Exchanges

We stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories) if you are not satisfied with your purchase for any reason.

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.FaujiFunk.com) and not applicable for products bought on any third-party platforms.

FaujiFunk accepts exchange/ Return or Refund of item(s) within 15 days of delivery.

Exchange of item(s) purchased are considered for exchange within 15 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.

You can call us on +91 11 4709 0384 or e-mail us at support@FaujiFunk.com within 15 days from the date of delivery to book an exchange/ return/ refund request.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

• The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
• FaujiFunk reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.
• Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
• Please mention your order number in the subject line to help us quickly process your returns/ exchanges.
• Please ensure that all the returned item(s) are packed securely and safely to prevent any loss or damage during transit.    
• After the receipt of item(s), your request for refund/exchanges would be processed.
• In the case of exchanges, your new order will be dispatched to you within 5-7 business days after we receive the earlier shipment.
• If customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable.
• In case of wrong product delivered or manufacturing defects, the customer must dispatch (self-ship) the product to FaujiFunk.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

• As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
• In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
• Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions:

• Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
• Refunds via E-Voucher can be redeemed on next purchase at FaujiFunk within the validity date.
• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
• Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
• Cash Refunds are not allowed for COD orders.
• Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.